Refund Policy

ASI Pharma, a sole proprietorship of Mr. Aslam Khan, sources and exports finished pharmaceutical formulations, generic medicines, and allied healthcare products to importers, distributors, wholesalers, hospitals, institutions, and government procurement organizations. This policy outlines our general approach to refunds and returns.

Order-Based Business

As a business-to-business export and sourcing operation, orders are processed on a case-by-case basis through direct enquiry, contract manufacturing arrangements, or customized export programs rather than an online checkout. Refund and return terms for such orders are agreed upon at the time of order confirmation.

Damaged or Incorrect Goods

If you receive products that are damaged in transit, incorrect, or do not match the agreed specification, please contact us within a reasonable time of delivery with details and supporting evidence. We will review each case individually and work towards a fair resolution, which may include replacement, credit, or refund depending on the circumstances.

Quality Concerns

We stand behind the quality of our products, sourced through a network of qualified manufacturing partners in India and overseas. If you have concerns about product quality, please reach out to us directly so we can investigate.

Formalising Our Policy

We are currently formalising a more detailed refund and returns policy to cover specific order types and country-specific regulatory requirements, and this page will be updated accordingly. In the meantime, please contact us directly for any order-related concerns.

Contact Us

For refund or return enquiries, please contact us at [email protected] or +91-98900-39536.